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Year: 2024

Dynamics 365 Sales vs dynamics 365 Business Central

Can I do Relationship Management in Microsoft Dynamics 365 Business Central? The CRM capabilities in BC & comparison with Dynamics 365 Sales

Are you seeking a solution that can integrate all aspects of your business, including finances, supply chain, and customer data, into one system? The hallmark of the Microsoft Dynamics 365 suite of business applications is its robust “integrative” capability. Through the integration of the D365 ecosystem, you can streamline and optimize your business operations by seamlessly managing production, operations, sales, and finance together.

However, many people are curious about the CRM capabilities offered by Business Central. Business Central boasts CRM-related functionalities within the ERP system, positioning itself as designed for small to medium-sized enterprises, but are these functionalities sufficient to meet all your business needs?

Today, Tectura will share with you the specifics of the customer/supplier relationship functionalities in Business Central, compare them with Dynamics 365 Sales, and explore the advantages and benefits of integrating these two systems.

Basic CRM Features in Business Central

What CRM Capabilities are there in Business Central?

Firstly, Dynamics 365 Business Central and Dynamics 365 Sales are two separate products that require separate subscriptions and user licenses. Here are the differences in their positioning:

  • Dynamics 365 Business Central (D365 BC) is a cloud-based ERP product designed for small to medium-sized enterprises looking to upgrade from entry-level accounting software or traditional ERP systems to a unified solution. D365 BC aims to assist businesses in managing core operational processes such as finance, manufacturing, projects, inventory management, and transportation.
  • Dynamics 365 Sales (D365 Sales) is a cloud-based CRM solution primarily aimed at supporting sales teams and their related activities. Its user interface is designed specifically for sales personnel to identify potential customers, manage sales opportunities, and build relationships with potential and existing customers.

As mentioned, since Business Central’s focus is on helping businesses integrate core business processes across departments, its CRM functionalities are closely related to operational processes such as finance, sales, and supply chain management. These functionalities include customer data management, opportunity tracking, customer communication records, sales order management, and reporting and analysis.

  • Customer Data Management

Business Central categorizes customer records into Contacts and Accounts, making it easy for you to manage basic customer information such as contact details, company addresses, and payment terms. This design allows you to understand the organizational structure of customers and establish multiple contact profiles within one organization based on different functional windows. Even if a contact changes jobs, the system retains past interactions and contact records with the organization.

Customer Data Management
  • Opportunity Management

Utilizing the opportunity management feature in Business Central(https://learn.microsoft.com/en-us/dynamics365/business-central/marketing-manage-sales-opportunities), you can easily create new sales opportunities, including detailed descriptions of potential customers, projected project amounts, estimated transaction dates, and establish sales cycles with defined stages like ‘initial contact,’ ‘needs analysis,’ ‘quoting/proposal,’ ‘negotiation/deal,’ etc., making management and tracking more convenient.

Opportunity Management
  • Customer Communication Records

During the progression towards closing deals, you can record communication logs with customers, such as phone calls, emails, meeting records, or discounts/promotions. Colleagues can seamlessly collaborate and handover, helping maintain consistency in communication with potential customers and driving the progress of opportunities.

  • Sales Order Management

Business Central provides a range of sales order management functionalities, including automatically generating sales orders based on opportunity data, assigning orders to the appropriate sales teams or warehouses, and generating invoices. This enables you to have detailed information on products or services purchased by different customers, quantities, prices, etc., at your fingertips, and keep track of order shipment and payment statuses in real-time.

  • Basic Reporting and Analysis

Business Central offers some basic reporting and analysis functionalities. You can analyze sales data to understand customer demographics, expected sales revenue, etc., and make corresponding business decisions and plans.

These five functionalities enable you to easily manage customer information related to finance, sales, and supply chain. However, if your business has specific needs and goals, relying solely on Business Central may not be sufficient. Dynamics 365 Sales, Microsoft’s CRM tool tailored for sales teams, offers a broader range of customer relationship management features and fosters improved collaboration among sales staff. Now, let’s see what specialized functionalities Sales can offer for your sales team!

  • Enhanced Sales Efficiency and Business Growth

The quoting and contract management features in Dynamics 365 Sales are functionalities not available in Dynamics 365 Business Central. You can create, track, and manage sales quotes and contracts, and allow customers to sign electronically. This streamlines the sales team’s follow-up on opportunities, aids in customer data management, and facilitates the closing of deals over time. Therefore, if you want to focus more on improving sales efficiency, accelerating sales processes, and promoting business growth, evaluating the adoption of Dynamics 365 Sales will be a significant boost.

  • Execution of Personalized, Automated Sales Activities

Dynamics 365 Sales provides sales automation tools and artificial intelligence to help you track and execute sales activities, which are not included in Business Central. If you want to better understand customer needs and provide personalized service and support to build closer customer relationships, utilizing Dynamics 365 Sales would be a better choice.

Every day, the system automatically alerts you to lists of customers you should contact, eliminating the need to worry about the priority of contacting potential customers. Additionally, the system seamlessly integrates with platforms like Outlook, LinkedIn, etc., and, coupled with AI “Copilot” summaries and suggestions, enables you to easily send personalized sales information through different channels. These features can help you focus more on improving customer satisfaction, thereby achieving higher sales performance.

Automated Sales Activities
  • Sales Forecasting, In-Depth Analysis

Another functionality provided by Dynamics 365 Sales but not available in Business Central is “Sales Forecast.” This feature predicts future sales performance in real-time based on past sales data and trends. Therefore, if your goal is to formulate more accurate sales strategies and budget plans, implementing Dynamics 365 Sales will provide you with more comprehensive data insights to help you make decisions.

Sales Forecasting

The Benefits of Integration Between D365 BC & Sales

Through the in-depth exploration of customer relationship management functionalities in Business Central and Sales above, I hope it helped you gain a better understanding of the tasks that these two systems can accomplish individually, and clarify their limitations. In Tectura’s over 22 years of implementation experience, we have also served many customers who choose to adopt both Dynamics 365 CRM and ERP simultaneously. Compared to adopting only one or combining with systems from other brands, simultaneously adopting both can bring significant integration benefits and advantages. Let’s analyze them one by one:

  • Comprehensive Seamless Integration

Dynamics 365 Business Central and Sales can be seamlessly integrated. Once you’ve established data synchronization between the ERP and CRM systems, whether it’s set up to sync data in one direction or both ways, you’ll unlock a series of benefits. Initially, you’ll be able to seamlessly share data between the two systems, breaking down any data silos and streamlining operations. This will lead to the automation of redundant data entry and transmission tasks, resulting in significant time and resource savings. Moreover, as data flows smoothly between departments, you’ll notice improved overall business efficiency. Additionally, with access to integrated data, you’ll be empowered to gain comprehensive insights into your business operations, paving the way for informed decision-making and strategic planning.

  • Cross-Department Collaboration Enhancement

Through the integration of both systems, you can manage all business activities on a comprehensive unified platform, from sales and marketing to finance and supply chain management. Different teams can share important data such as customer information, sales opportunities, orders, invoices, etc., between CRM and ERP. As a result, sales teams can easily view customer order history, inventory status, and financial information, better understand customer needs, and provide more personalized service. Meanwhile, finance and operations teams can immediately access the latest sales data and adjust production and supply chain plans based on actual situations.

  • Higher Cost-Effectiveness

The combination of Dynamics 365 CRM and ERP incurs lower costs compared to separate implementations of the two systems. In terms of subscription fees, if the same user subscribes to both Business Central and Sales, Microsoft provides about a 70% off discount on the subscription fees for the second application. And for some users, additional subscription permissions may not even be necessary. For example, finance personnel can create invoices based on price lists in the Dynamics 365 Sales application without subscribing to CRM separately.

Moreover, due to the seamless integration and data sharing capabilities between Dynamics 365 applications, you do not need to set up additional API integrations to synchronize data, significantly reducing development and time costs.

Lastly, for internal users of the organization, once they have built foundational knowledge of the first system, further expanding learning to Microsoft’s systems will not require excessive time and effort.

If your company is actively pursuing integrated business processes, or seeking more comprehensive customer relationship management tools, or anticipating forecasting sales trends and making precise business decisions, we invite you to schedule a free consultation immediately. Let our professional team assist you in conducting more detailed evaluations and analyses.

Our professional team will be happy to tailor solutions for you, including the implementation of Dynamics 365 Business Central and Dynamics 365 Sales, as well as providing recommendations and technical services for system integration.

“Your Business, Our Insight” As a Gold partner of Microsoft, Tectura firmly believe in the power of teamwork, and look forward to collaborating with your company.

Email: in.information@tectura.com  and Contact Number: +91-8377866210

Reference:

Relationship Management – Business Central | Microsoft Learn

Pharma ERP systems

Advantages of Pharma ERP for the Pharmaceutical Industry and Pharmaceuticals

Importance of ERP in the Pharmaceutical Industry

In an industry where precision and compliance are paramount, ERP systems play a pivotal role in enhancing operational visibility and control. This article explores the myriad advantages of implementing Pharma ERP systems and their Transformative impact on the pharmaceutical sector.

Overview of the Advantages to be Discussed

The subsequent sections delve into the specific advantages offered by Pharma ERP, ranging from streamlined operations and regulatory compliance to improved efficiency, cost savings, and enhanced decision-making capabilities.

Streamlined Operations

1. Supply Chain Management

Pharma ERP facilitates a seamless supply chain by optimizing procurement, manufacturing, and distribution processes. This leads to improved inventory management, reduced lead times, and better coordination between suppliers and manufacturers.

2. Inventory Control

Efficient inventory control is critical in the pharmaceutical industry to prevent stockouts and wastage. Pharma ERP systems provide real-time visibility into inventory levels, allowing companies to maintain optimal stock levels and reduce carrying costs.

3. Batch Tracking

The ability to trace and track batches is crucial for ensuring product quality and compliance. Pharma ERP systems enable accurate batch tracking throughout the production and distribution cycle, enhancing accountability and transparency.

Pharma ERP for Pharmaceutical Industry and Pharmaceuticals

Regulatory Compliance

FDA and Compliance Standards

The pharmaceutical industry operates in a highly regulated environment, with compliance standards set by agencies such as the FDA. Pharma ERP systems aid companies in adhering to these standards by automating documentation, ensuring data accuracy, and facilitating quick and accurate reporting during audits.

Documentation and Reporting

Pharma ERP systems automate the documentation process, reducing the risk of manual errors and ensuring that all necessary records are maintained in compliance with regulatory requirements. The reporting features further assist in generating comprehensive reports for regulatory submissions.

Audit Trails

Maintaining detailed audit trails is a key component of regulatory compliance. Pharma ERP systems create and store audit trails automatically, providing a chronological record of system activities. This not only aids in compliance but also serves as a valuable tool for internal quality control.

Enhanced Decision-Making

Real-time Data Analytics

Pharma ERP systems empower decision-makers with real-time data analytics, allowing them to make informed and timely decisions. This data-driven approach enhances overall business intelligence, enabling companies to stay agile in a dynamic market.

Forecasting and Planning

Accurate forecasting is crucial in the pharmaceutical industry, where demand can fluctuate due to various factors. Pharma ERP systems leverage historical data, market trends, and predictive analytics to support more accurate demand forecasting and strategic planning.

Risk Management

Identifying and mitigating risks is a continuous challenge in the pharmaceutical sector. Pharma ERP systems provide tools for risk assessment and management, helping companies proactively address potential issues and ensure business continuity.

Improved Efficiency

Automation of Repetitive Tasks

Pharma ERP systems automate routine and repetitive tasks, freeing up valuable human resources for more strategic and creative endeavors. This not only enhances efficiency but also reduces the likelihood of errors associated with manual processes.

Integration of Business Processes

Integration is a key advantage of ERP systems, and in the pharmaceutical industry, it is particularly impactful. Pharma ERP seamlessly integrates various business processes, from research and development to production and distribution, fostering collaboration and efficiency.

Reduction in Manual Errors

The pharmaceutical sector demands precision, and manual errors can have serious consequences. Pharma ERP systems significantly reduce the risk of errors by automating data entry, calculations, and other critical processes.

Cost Savings

Resource Optimization

Pharma ERP systems optimize the use of resources by streamlining processes, reducing waste, and improving overall productivity. This leads to significant cost savings in the long run, contributing to the financial health of pharmaceutical companies.

Reduction in Wastage

Efficient inventory management and batch tracking contribute to a substantial reduction in wastage. Pharma ERP systems enable companies to minimize overstocking, identify expiry risks, and manage production quantities more effectively.

Long-term Financial Benefits

While the initial investment in implementing Pharma ERP may seem substantial, the long-term financial benefits outweigh the costs. Improved efficiency, cost savings, and enhanced decision-making contribute to the overall financial health and sustainability of pharmaceutical businesses.

Data Security

Importance of Securing Pharmaceutical Data

Pharmaceutical companies handle sensitive data, including research findings, patient information, and proprietary formulas. Pharmaceutical ERP systems prioritize data security, implementing robust measures to safeguard confidential information and comply with data privacy laws.

ERP Systems and Data Protection

Pharma ERP systems include features such as user authentication, encryption, and access controls to protect sensitive data from unauthorized access. This ensures that only authorized personnel can access and modify critical information.

Compliance with Data Privacy Laws

The pharmaceutical industry is subject to strict data privacy laws. Pharma ERP systems aid companies in complying with these regulations by implementing measures that safeguard patient confidentiality and protect sensitive business data.

Scalability

Adapting to Business Growth

Pharmaceutical companies experience dynamic growth, and ERP systems are designed to scale alongside business expansion. Whether a company is launching new products, entering new markets, or acquiring other entities, Pharma ERP adapts to evolving business needs.

Flexibility in ERP Systems

Pharma ERP systems offer flexibility, allowing companies to customize the software to align with their unique requirements. This adaptability is particularly valuable in an industry where evolving regulations and technological advancements continually reshape operational needs.

Integration with Emerging Technologies

The integration of Pharma ERP with emerging technologies, such as artificial intelligence and machine learning, positions pharmaceutical companies at the forefront of innovation. This not only enhances operational efficiency but also ensures competitiveness in a rapidly evolving industry.

Customer Relationship Management

Improving Customer Service

Pharma ERP systems contribute to enhanced customer service by providing accurate and up-to-date information. From order status to product availability, companies can respond promptly to customer inquiries, fostering trust and satisfaction.

Tracking Customer Interactions

Understanding customer behaviour and preferences is crucial for success in the pharmaceutical industry. Pharma ERP systems include customer relationship management (CRM) features that enable companies to track and analyze customer interactions, facilitating targeted marketing and personalized services.

Building Stronger Client Relationships

By leveraging the insights gained through CRM features, pharmaceutical companies can build stronger and more personalized relationships with clients. This not only improves customer retention but also opens doors to potential collaborations and partnerships.

Training and User Adoption

Importance of Employee Training

Successful implementation of Pharma ERP requires proper training for employees. Training programs ensure that staff members are proficient in using the ERP system, maximizing its potential and minimizing the learning curve.

User-Friendly ERP Interfaces

Pharma ERP systems prioritize user-friendliness, with intuitive interfaces that simplify complex processes. This design approach enhances user adoption, ensuring that employees feel comfortable and confident using the system in their daily tasks.

Maximizing System Utilization

Employee proficiency and comfort with the ERP system contribute to its overall effectiveness. Companies that invest in comprehensive training programs and prioritize user adoption often experience higher levels of system utilization and, consequently, greater benefits.

Challenges in Implementing Pharma ERP

Resistance to Change

Resistance to change is a common challenge in any industry undergoing a digital transformation. Pharma ERP implementation requires a cultural shift, and addressing employee concerns and fostering a positive attitude towards change are essential.

Initial Costs and Investments

While the long-term benefits of Pharma ERP are substantial, the initial costs and investments can be a deterrent for some companies. Understanding the return on investment and planning for the upfront expenses are crucial considerations.

Potential Integration Issues

Integrating Pharma ERP with existing systems and technologies can pose challenges. Identifying potential integration issues early in the planning phase and working with experienced ERP consultants can help mitigate these challenges.

Future Trends in Pharma ERP

Technological Advancements

As technology continues to evolve, so do ERP systems. Future trends in Pharma ERP include advancements in artificial intelligence, machine learning, and predictive analytics, offering pharmaceutical companies even greater capabilities for data-driven decision-making.

Industry Evolution

The pharmaceutical industry itself is undergoing continuous evolution. Pharmaceutical ERP systems will need to adapt to changes in regulations, market dynamics, and consumer expectations to remain effective and relevant.

The Role of Artificial Intelligence

The integration of artificial intelligence in Pharma ERP is a promising trend. AI can enhance data analysis, automate routine tasks, and provide valuable insights, further optimizing operational efficiency and decision-making.


Conclusion

Summarizing Key Advantages

Pharma ERP systems bring a myriad of advantages to the Pharmaceutical industry, ranging from streamlined operations and enhanced decision-making to cost savings and improved customer relationship management. The comprehensive nature of these systems makes them indispensable in a highly competitive and regulated sector.

Encouraging Consideration of Pharma ERP

As pharmaceutical companies navigate the complexities of their industry, considering the adoption of Pharmaceutical ERP becomes a strategic imperative. The advantages discussed in this article highlight the transformative potential of these systems in ensuring long-term success.

Emphasizing Continuous Improvement

Implementing Pharma ERP is not just a one-time project; it is a journey towards continuous improvement. Companies should embrace a mindset of ongoing optimization, leveraging the capabilities of ERP systems to stay ahead in an ever-evolving pharmaceutical landscape.

Lastly, if you are Looking to optimize Pharma ERP implementation? Lastly, if you are looking for a reliable implementation partner, you may as well contact Tectura. We are the Top Dynamics 365 Gold Partners Being Gold D 365 Implementation Partner, we have a massive team of dedicated professionals. Our team is looking forward to serving your business and helping you grow. Contact Us for further information. For more insightful content and industry updates, follow our LinkedIn page.


Frequent Ask Questions

A. What is the typical cost of implementing Pharmaceutical ERP?

The cost of implementing Pharmaceutical ERP varies based on the size and complexity of the pharmaceutical company. Generally, it involves initial software licensing fees, implementation costs, and ongoing maintenance expenses.

B. How long does it take to see tangible benefits after implementing an ERP system?

The timeline for realizing tangible benefits from Pharma ERP implementation depends on factors such as the scope of the project, the level of customization, and the readiness of the organization. However, companies often start experiencing improvements within a few months of implementation.

C. Can small pharmaceutical companies benefit from ERP systems?

Yes, small pharmaceutical companies can benefit significantly from ERP systems. Cloud-based ERP solutions and modular implementations make it accessible for smaller organizations to enjoy the advantages of streamlined operations, compliance, and efficiency.

D. How does Pharma ERP contribute to regulatory compliance?

Pharma ERP-systems contribute to regulatory compliance by automating documentation, ensuring data accuracy, and providing detailed audit trails. This helps pharmaceutical companies meet the stringent requirements set by regulatory agencies such as the FDA.

E. Are there any risks associated with data security in ERP systems?

While ERP systems prioritize data security, there are potential risks, especially if proper security measures are not implemented. It’s crucial for pharmaceutical companies to regularly update and monitor their ERP systems, conduct security audits, and educate employees on data protection practices.


Revolutionizing procurement with Azure AI and ChatGPT

In today’s fast-paced business environment, with digital transformations occurring routinely, organizations are always looking for novel ways to increase productivity and cut expenses. In the procurement sector, for example, generative AI (GenAI) technology is revolutionizing supplier management and purchasing processes as businesses leverage tools like Microsoft Copilot and ChatGPT (Generative Pre-trained Transformer) to streamline and optimize their standard processes. In this blog post, we’ll explore precisely how these GenAI tools are transforming the procurement industry and enhancing corporate value for organizations of all sizes.

Understanding the Procurement Processes

Generally speaking, the most critical phases of a standard procurement process include requirement gathering, supplier selection, contract negotiation, purchase order creation, delivery tracking and invoice processing. Below, we describe how GenAI tools are impacting and enhancing these processes.

AI-Powered Demand Forecasting

Accurate demand forecasting is the foundation of efficient procurement. With surprising accuracy, AI algorithms can forecast future demand by analyzing historical data, industry patterns and other pertinent factors. Organizations can even utilize machine learning techniques to automate the demand forecasting process, which will help them reduce stockouts, improve supplier negotiations and optimize inventory levels.

ChatGPT for Intelligent Supplier Sourcing

Finding the best suppliers can take a lot of time, although organizations can now – thanks to ChatGPT – automate supplier sourcing and evaluation. ChatGPT can have intelligent dialogues with potential suppliers to obtain the relevant data, including their qualifications, pricing and delivery terms. Utilizing natural language processing and machine learning, ChatGPT helps procurement managers make educated decisions quickly by analyzing answers, comparing providers and providing suggestions based on established criteria.

Smart Contracting and Negotiations

AI-powered computers can analyze and comprehend complex contracts, assuring compliance and reducing risks. This is known as smart contracting and negotiations. Organizations can automate contract management with the help of AI, extracting essential terms and conditions, spotting potential bottlenecks and accelerating the negotiation process. Using ChatGPT, procurement professionals may simulate talks while getting real-time feedback and strengthening their negotiating position.

Intelligent SRM within Dynamics 365 Finance & Supply Chain Management

Success in procurement depends on effective supplier relationship management (SRM). AI and ChatGPT have the potential to improve SRM capabilities significantly. AI algorithms may identify high-performing suppliers, enable performance reviews, and proactively resolve any issues by analyzing supplier performance data, market trends and feedback from internal stakeholders. Similarly, ChatGPT can serve as a channel for continuous contact, giving suppliers current updates, answering questions and fostering cooperative relationships.

Predictive Analytics for Cost Optimizations

Predictive analytics can be used in conjunction with AI and ChatGPT to reduce and optimize costs throughout the procurement process. AI algorithms can find cost-saving opportunities, suggest alternate suppliers and negotiate favorable terms by examining previous spending patterns, market dynamics, and other pertinent factors. Procurement experts can use ChatGPT to interactively explore multiple cost scenarios and simulate various sourcing techniques to ultimately select the most cost-effective options.

Considerations for Implementation

Helpful hints for organizations wishing to integrate AI, Copilot and ChatGPT into their procurement processes:

  • Data integrity and quality: AI algorithms must be fed correct and clean data to produce the most meaningful and insightful results. Ensure your AI system is connected with your current Dynamics 365 Finance & Supply Chain Management and procurement systems for efficient data interchange.
  • User training and acceptance: To maximize their efficiency and promote acceptance of their findings, your procurement professionals must be thoroughly trained on AI tools, Copilot usage and ChatGPT interactions.
  • Ethical AI: Ensure ethical and legal utilization of AI in your procurement processes, including data privacy, bias reduction and adherence to procurement standards.

The advantages of utilizing AI, Copilot and ChatGPT in procurement processes include improved decision-making, streamlined supplier management and streamlined procurement methods. Businesses must leverage AI and automation tools to gain a competitive edge in the fast-changing procurement landscape. We encourage readers to investigate available AI technologies and incorporate them into procurement workflows.

Conclusion

Not surprisingly, among many other ERPs, Microsoft was among the first to market with a cohesive approach that speaks to generative AI business use cases.

Businesses may embark on a disruptive road that accelerates their procurement operations to new heights by embracing AI and leveraging Microsoft’s complete AI-driven ecosystem. Tectura can be your transformational journey partner. After all, we’ve been an award-winning Microsoft Business Applications partner for two decades. Your procurement process will become more efficient, effective and non-disruptive with Tectura, Microsoft Dynamics 365 Supply Chain Management and Artificial Intelligence capabilities. Connect with us to explore the AI-driven potential for procurement and supply chain management processes.

Thinking of migrating from Salesforce to Microsoft Dynamics 365? Here’s what you need to consider before you do.

If you’re considering a switch from Salesforce to Microsoft, you probably have some questions. For instance, what should you consider from a business planning perspective to ensure your transition is as hassle free as possible?

A little planning will go a long way in making your migration to Microsoft Dynamics 365 successful. To help you plan, we’ve put together several big-picture questions that you should ask yourself before you make the switch. The answer to these questions will vary greatly depending on the complexity and size of your current Salesforce implementation, but no matter how small your current system, you need to address each one.

What does your business need?

The fact that you have made (or are on the verge of making) a decision to move from Salesforce to Microsoft Dynamics 365 suggests you have already given a lot of thought to this question. Still, it is such a critical step in a successful migration project that it needs to be revisited many times over the course of a solution implementation. So, if you haven’t already, ensure you have given a lot of thought to the following:

  • What precisely does your Salesforce solution currently do for you? Just as important, what doesn’t it do for you?
  • What precisely do you want Dynamics 365 to do for you — immediately and long-term)? What do you intend to keep outside the scope of Dynamics 365?
  • What gap-fills or process changes need to happen to achieve this?

Yes, this is a daunting set of questions, but we can help pinpoint your needs and fine-tune your answers. We have worked through many successful Salesforce to Dynamics 365 migrations, so it’s unlikely you’ll come across any issues we haven’t already seen and solved.

When is your current Salesforce contract up for renewal?

Salesforce offers some flexibility in their contracts, but they typically run in 12-month cycles. We will need to plan accordingly to avoid losing functionality mid-migration or having to pay for software months after you’ve stopped using it.

When is the best time for your business to go through a systems migration?

It’s hard to imagine that a perfect time exists for migrating your entire technology infrastructure from Salesforce to Microsoft. Making changes to business-critical systems is always going to cause some level of disruption. But don’t worry — we work closely with you every step of the way to keep disruptions to a minimum. And we’ve done these migrations several hundred times, so we are well-versed in minimizing downtimes. Part of that is carefully analyzing how your Salesforce solution is currently being used and, even more importantly, how your Microsoft Dynamics 365 solution will be used going forward, to identify the ideal migration timeline.

Which Dynamics 365 deployment option is right for your organization?

Many long-time users of Salesforce don’t realize that Microsoft Dynamics 365 offers multiple deployment options, including cloud, on-premises and hybrid. While the latest trend is heavily in favor of cloud-based deployments — especially in the last few years, as workforces have become increasingly remote — on-premises and hybrid approaches remain readily available. It just depends on which strategy best suits your business. Our team of experts can help you make that determination.

These may seem like questions with very big answers, but rest assured, the Microsoft Business Applications experts at Tectura are here to help.